Desktop Support Engineer

Job Description

Job Summary

Provides desktop support of the mobility infrastructure, WOG operations and user computing environment, including project support and ensuring the IT operations in the Corporation run smoothly.

Job description:

Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless);

Support day-to-day IT operations such as asset, patch and problem management;

Participate in all internal or external audits pertaining to the user computing domains;

Perform user computing procurement;

Perform documentation on user computing domain such as developing user guides, FAQ and Tips & Tricks;

Support user related issues on PC software application, including IP telephony settings;

Set up and support email services, print services, Security, Active Directory & remote access;

Support on Mobility including iPad, GoMax and SOE Mobile Email;

Backend support, resolution, such as email, security, Active Directory & remote access;

Follow-up on WOG related incidents such as hardware replacement;

Ensure user computing policy and procedure are kept up to date;

Perform troubleshooting of user computing issues when required;

Liaise with vendor on IT matters pertaining to user computing such as goods receipt;

Handle start work and work cessation arrangements;

Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule;

Be proactive in proposing and developing more efficient way of running user computing environment;

Maintain and update desktop support documentations and IT inventory; and

Perform other tasks as designated by the Corporation.

What’s in it for you?

It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry benefits and perks. A few ways we support our employees is by offering:

Competitive Salary

H&S Insurance Coverage

Annual Leave and Medical Benefits

Company events and annual awards (subject to Covid-19 situation)

Community and sustainability support

Other benefits

The key objective of this role: 

To deliver an Awesome User Experience through result-oriented outcomes with friendly service disposition ...we call it Thatz Way!


Get in touch

Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Apply through this application or send your resume to

All shortlisted candidates will be contacted.

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search!